Data Recovery Frequently Asked
How long does your FREE data recovery analysis and
media inspection and quotation take?
A: Usually we provide a data recovery
analysis within 24 hours.
What if I need my media inspected and quoted urgently?
A: We offer an urgent inspection and
quotation service. We normally charge for an emergency
inspection. Emergency media inspections are not queued
and are dealt with immediately.
How should I pack my hard drive?
A: See full
media shipping instructions here.
How do I ship the media to you?
A: Best way is to drop off your media.
Click here to see the
address details and directions
on how to come to us. Opening times are
here as well. However for
those who can't do this, they are advised to either use
a reliable courier company or pack it according to
post it to us by Royal Mail Recorded or Special
Do I need to include anything in the parcel?
A: You have to fill out the
form, print it out, sign it and include it in the
parcel that contains the hard drive.
How do you classify your recoveries?
A: Usually we classify them as logical
and physical. For more information about different types
of data recovery click
Are your costs for data recovery fixed?
A: Yes. After we inspect the media we
will provide you with a quotation (fixed price) no
matter how much time and resources have been used to
complete the data recovery process the quoted price will
Are there any catches with your “No Data No Fee” policy?
A: NONE whatsoever. If we can not
recover your data we will not charge you for the
attempted recovery process. A small fee applies for the
return of your media. If you choose not to have the
media returned we will destroy and recycle it for you
free of charge.
Why do hard drives fail?
A: Hard drives like other electrical
devices have a MTBF (Mean Time Between Failures). Due to
the hard drive architecture, it will eventually fail.
Most cases of media failures are either due to physical
failure of the media or due to human error
SEE HERE FOR MORE
How do I know what you have recovered?
A: If you request, we will call you and
review the recovered files with you over the phone or we
can email you a small text file as a report (also know
as a “snapshot”) of the files and corresponding
directories that we have been able to recover.
How do you ship the data back to me in the UK?
A: We use Royal Mail Recorded Delivery
or Royal Special Delivery. We use TNT and UPS for larger
packages and laptops.
In what format do you ship the data to me?
A: Up to ~40Gb we offer free DVD
media (Approximately 10 DVD’s). Above ~40Gb charges
apply and you may have to buy a USB hard drive from us
for the data to be copied. Alternatively you can supply
the destination media yourself.
Can I drop off my hard drive?
A: Yes you certainly can.
See here for address details and
directions + opening hours.
What about confidentiality of my data? Is it safe with
A: We are bound by the confidentiality
clause in the Terms and Conditions
How do you preserve safety and security of my data?
A: We store all recovered data on an
encrypted SSAN (Secured Storage Area Network). After 8
days we wipe the data from the SSAN at a level that will
render all data irrecoverable.
What payment methods do you accept?
A: We only accept Visa/Master
Card/Maestro/Solo and America Express. For amount larger
that £3000, only bank transfers will be acceptable.
Personal cheques are not accepted.